For assistance with enrollment or claims questions, please have the following information available for the call:
- Employee Name/Patients Name
- SS# or member ID
- Date of Birth
- Which plan you are calling about
- Date of service, billed amount, provider name and telephone number.
Enrollment Changes: You must submit your request for changes to your employer no later than 30 days from the Qualifying Event. (see examples below) Requests made after 30 days of the Qualifying Event will not be accepted by the insurance carrier. The next opportunity to make changes will be Open Enrollment.
Qualifying Events: Marriage, divorce, death, birth, adoption or your spouse losing coverage are a few examples. Always check with your employer to confirm that your situation is a Qualifying Event.