COBRA FAQ

Can my COBRA coverage be activated if I have not submitted my enrollment form?

No.  Your initial COBRA enrollment cannot be honored without your written approval.  This is for your protection.

How do I confirm you received my COBRA enrollment or COBRA payment?

Please allow 24 hours for routing of your paperwork to the correct department. If you wish to confirm receipt of a document or a payment please contact us by phone (1-877-747-4141) or email (cobra@csllc.com).

How do I stop my COBRA auto-pay?

If you are enrolled in the Continuon Services Auto-Pay you will need to provide us with a written request to stop your auto-pay at least five business days before the first of the month. Failure to notify us in a timely manner will result in an 8 – 10 week waiting period for a refund.

How do I terminate my COBRA coverage?

If you are enrolled in the Continuon Services Auto-Pay you will need to provide us with a written request to stop your auto-pay and terminate your coverage at least five business days before the first of the month. If you are not enrolled in auto-pay, simply stop making payments to Continuon Services and we will terminate you naturally.

Can I turn in my COBRA enrollment form without payment?

We need both your COBRA summary and election form and your initial payment in order to complete your enrollment. If one of those items are missing your enrollment will be pended until the item is received.

Will I get new cards once I elect COBRA?

In most cases, no, you will not get new cards. Please retain your current cards, they will be reactivated once your reinstatement is complete.

What is your fax number for COBRA?

855-731-5065

Where do I send my COBRA payment?

Continuon Services ATTN: COBRA Department P.O Box 7127 Atlanta, GA, 30357-7127

How do I pay for COBRA?

There are three ways you can pay for COBRA: online, over the phone, or by mail.

  1. Online: submit your payment using either a credit card or bank draft by visiting our Cobra page and selecting "Make a COBRA Payment" on the right.
  2. By phone: call us at 1-877-747-4141
  3. By mail: submit a check or money order to: Continuon Services ATTN: COBRA Department P.O Box 7127 Atlanta, GA, 30357-7127

How long do I have to pay for COBRA?

During your initial election period you have 45 days to make your first payment. On an ongoing monthly basis your payment is due at the first of the month for the month that you are paying for, with a grace period of 30 days.

How long do I have to elect COBRA?

Qualified beneficiaries must be given an election period during which each qualified beneficiary may choose whether to elect COBRA coverage. Each qualified beneficiary may independently elect COBRA coverage. A covered employee or the covered employee's spouse may elect COBRA coverage on behalf of all other qualified beneficiaries. A parent or legal guardian may elect on behalf of a minor child. Qualified beneficiaries must be given at least 60 days for the election. This period is measured from the later of the coverage loss date or the date the COBRA election notice is provided by the employer or plan administrator.