Billing

CONTINUON SERVICES W-9

Continuon Services W-9

BILLING POLICIES & PROCEDURES

How are service fee invoices sent?

Service fee invoices are sent via e-mail first, then US Mail as they age (usually at 30 days or later).  Invoices are sent the first few days of each month for the current service month.  We bill in advance for our services.

When are invoices due?
All invoices are due a net 30 days unless your contract states otherwise.

Are there late fees?
Invoices not paid by the due date are subject to a 1.5% late charge unless you have a contractual agreement that states otherwise.

Can my service be suspended or cancelled for late payments or non-payment?
Yes, after 75 days of non-payment, your service may be suspended or cancelled.  You will be responsible for all service fees incurred through that date and any legal fees associated with the collections and recovery process.

We are having trouble paying our invoice.
Please contact us at contracts@csllc.com to discuss and make arrangements.  We are here to help!

How can we pay our invoice?
You can pay us by check, bank draft, or credit card.  Check and bank draft do not incur any additional fees.  You can push money to us or we can pull money from your bank account.  The choice is yours.  Credit card payments or purchasing cards are subject to additional fees.  American Express is subject to a 3% service fee, all other cards are 2.75% service fee.

What happens if our check is not honored?
We can no longer accept checks from your organization and you must pay via a guaranteed funds method such as cashier’s check, money order, or credit card (the fees will apply).

We need your remittance instructions.
Please e-mail us at contracts@csllc.com for instructions.

How do we obtain a Business Associate Agreement?
Go to www.csllc.com/baa to obtain the document and follow the directions.